Fitness Connection Gets to the Bottom of Billing Issues

On Tuesday, July 23, 2013, Josh Harwood, senior vice president of operations for Titan Fitness, received some disappointing news - Connecting a handful of members of the gym (owned by Titan Fitness) 'accounts had been unjustly accused has about 3000 $ connection fitness.

"We are a club from month to month," said Harwood. "So we take the situation very seriously."
After doing some research, Harwood team discovered the problem was the result of a third party billing company, Anti, error connection fitness. Fitness Connection uses Jonas management fitness center software, which uses Anti make your billing process. In a statement sent to reporters, Ken Hoarsen, vice president of Anti, said:

Anti recently identified a single error in a single batch file aired on Monday connection fitness, July 22, which may have caused a limited number of holders of credit cards and debit authorization for their accounts. This authorization must be applied with incorrect amounts of dollars, than some accounts because of this error connection fitness. At no time holder information exposed anywhere outside our secure network, and at no time were holders pay fees for these incorrect amounts. In addition, isolated error file that caused this problem has been fixed connection fitness.

Harwood yesterday agreed that the situation had been resolved and that Anti agreed to pay members may overload accumulated following the question connection fitness. About 2 percent of the elements affected physical link connection fitness.

Although the less-than-ideal situation Harwood believes that the way he and his team have handled the situation reversed Fitness Connection in a positive light. "We are aware of the situation and immediately began to work to get the situation resolved," he said. "We emailed and called on members who have been affected connection fitness, and work with both of Jonas Anti Fitness and figure out what was wrong. Several members were satisfied with the speed with which you responded. "

Harwood said it was transparent with the media about the problem and what steps are taken to resolve it. "We really want to have a partnership approach with the media," he said. "We wanted to tell them that we occupy ."

Hardwood said that if a similar situation happened to other operators connection fitness, prompt action is necessary. "First, start investigating the matter immediately," he advised. "Then preparation for communication with staff members and the media connection fitness. Inform them that you are working to rectify the situation. "